SHIPPING POLICY

Thank you for visiting and shopping at Secret Aardvark Trading Co. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipping Addresses

Our shipping software uses the address you enter into the order system. If we see
there is an obvious error in your address we will email you to try to fix it. We cannot be
responsible for addresses entered incorrectly. If you catch an error and notify us prior to
the order going out we will do our best to make that change.

Shipment processing time

All orders are processed within 2-3 business days. Orders are typically shipped on Tuesdays and Wednesdays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment to P.O. boxes

Secret Aardvark Trading Co. ships to addresses within the U.S., including P.O. boxes.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Secret Aardvark Trading Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Secret Aardvark Trading Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We currently do not ship outside the U.S. Please visit our International page for distributors. Looking for sauce in Canada? Visit our Canada page. 

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.